Warranty and Complaints

Warranty

We care about our products and logically do our best to deliver them to you in top condition. However, it does happen from time to time that an order breaks down during transport or something else happens that gives you a warranty claim. Under European law, we are liable for any defect of conformity that comes to light within two years of delivery of the goods. You may have additional rights under Dutch law.
If you discover or ought to discover a defect in the product, you must contact us within a reasonable time. A reasonable time is at least two months. Under circumstances, a period longer than two months may also be acceptable.
If you contact us in time, we will arrange for a free repair or replacement.

 

Complaints

Het kan altijd voorkomen dat er iets niet helemaal gaat zoals gepland. We raden u aan om klachten eerst bij ons kenbaar te maken door te mailen naar klantenservice@artepbvb.com. Sinds 15 februari 2016 is het voor consumenten in de EU mogelijk om klachten aan te melden via het ODR-platform van de Europese Commissie. Dit ODR-platform is te vinden op http://ec.europa.eu/odr. Wanneer uw klacht nog niet elders in behandeling is dan staat het u vrij om uw klacht te deponeren via het platform van de Europese Unie.